Notice of Privacy Practices
This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully.
Our commitment
Stillmind Mental Health LLC is required by law to maintain the privacy of your protected health information, to give you this notice of our legal duties and privacy practices, and to follow the terms of the notice currently in effect.
Protected health information means information that identifies you and relates to your physical or mental health, the care you receive, or payment for that care.
How we may use and disclose your information
For treatment
We may use your information to provide and coordinate your care, and disclose it to other providers involved in your treatment, such as a pharmacy filling a prescription, a primary care physician, or a hospital if you are admitted.
For payment
We may use and disclose your information to bill and collect payment for your care, including verifying coverage and obtaining prior authorization from a health plan.
For healthcare operations
We may use your information for activities necessary to run the practice, such as quality review, training, and business management.
Where the law requires or permits it
- Where required by federal, state or local law
- To public health authorities, for activities such as reporting communicable disease or adverse events
- To report suspected abuse or neglect of a child or vulnerable adult, as Indiana law requires
- In response to a court order, subpoena or other lawful process
- To law enforcement in the limited circumstances the law allows
- To prevent a serious and imminent threat to the health or safety of you or another person
- To coroners, medical examiners and funeral directors as permitted
- For workers' compensation claims as state law provides
Psychotherapy notes
Psychotherapy notes kept separately from your medical record receive additional protection. With limited exceptions set by law, we will not disclose them without your written authorization.
Substance use disorder records
Records relating to substance use disorder treatment may be subject to additional federal protection under 42 CFR Part 2, which is stricter than HIPAA and generally requires your written consent before disclosure.
Uses that require your written authorization
Most uses and disclosures other than those described above require your written authorization, including any use of your information for marketing and any sale of your information. You may revoke an authorization at any time in writing, and the revocation takes effect except where we have already acted in reliance on it.
Your rights
- Access. You may inspect and obtain a copy of your record, in electronic form where we maintain it electronically.
- Amendment. You may ask us to correct information you believe is incorrect or incomplete. We may deny the request, and if we do we will explain why in writing.
- Accounting of disclosures. You may request a list of certain disclosures we have made.
- Restriction. You may ask us to limit how we use or disclose your information. We are not required to agree, except that we must agree to withhold information from a health plan where you have paid for the service in full yourself.
- Confidential communication. You may ask us to contact you in a specific way or at a specific address.
- Paper copy. You may request a paper copy of this notice at any time.
- Notification of a breach. You will be notified if a breach compromises the privacy or security of your information.
Business associates
We contract with outside companies and individuals to perform services on our behalf, such as electronic health records management, billing support, and secure telehealth hosting. Each business associate signs a written Business Associate Agreement requiring them to safeguard your protected health information in accordance with HIPAA regulations.
Website and technical disclosures
This website does not use tracking cookies, analytics pixels, or advertising trackers. Self-check questionnaires run entirely in your browser; your answers stay on your device and are never transmitted to our servers or third parties. Our contact page embeds an interactive map hosted by OpenStreetMap, which receives standard network requests (such as IP address and browser user-agent) solely to render map tiles, and receives no health or clinical information.
Complaints and Privacy Officer
If you believe your privacy rights have been violated, you may file a written complaint with our Privacy Officer by telephone at (812) 302-2004, by emailing contact@stillmindmentalhealth.com, or by writing to:
Privacy Officer
Stillmind Mental Health LLC
2778 Charlestown Rd, New Albany, IN 47150
Telephone: (812) 302-2004
Email: contact@stillmindmentalhealth.com
You may also file a complaint with the Office for Civil Rights (OCR) of the United States Department of Health and Human Services at 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201, by calling 1-800-368-1019 (TDD: 1-800-537-7697), or online via the OCR Complaint Portal at ocrportal.hhs.gov. We will not retaliate against you for filing a complaint.
Changes to this notice
We may change this notice and make the new terms effective for all information we maintain. The current version will always be posted on this page.
Questions about your record
Requests for access, amendment or a paper copy of this notice can be sent to the practice email.
Contact